Shipping policy

Processing time

Orders are typically processed within 5-7 business days after payment is confirmed. Processing includes payment verification, stock confirmation, order preparation, quality checking, packaging, and handover to the carrier. During promotions, holidays, or restocking, processing may take longer; we will contact you if an item is unavailable.

You will receive shipping confirmation and tracking details after your order is handed to the carrier.

Philippines delivery

After processing, estimated delivery is 2-4 business days in Metro Manila, 3-5 business days in provincial areas, and 5-7 business days in remote areas. Actual delivery depends on the destination, carrier, weather, and local conditions.

International delivery

International destinations and availability vary by market. After processing, estimated delivery is generally 5-21 business days, depending on the destination and customs processing.

International orders may be subject to import duties, taxes, or customs charges set by the destination country. These charges are the customer's responsibility and are not included unless shown at checkout.

Shipping rates

Shipping rates are calculated at checkout using the destination, products, order weight, and applicable market. The checkout displays the available service, delivery estimate, and charge before payment. Charges are shown in the checkout currency for your market; no single currency or rate applies to every destination.

Address and delivery

Please provide a complete, accurate address and a phone number that the carrier can use. We are not responsible for delays caused by an incomplete or incorrect address. If a package is returned after unsuccessful delivery, additional shipping charges may apply before reshipment.

Delayed, damaged, or missing orders

Check the tracking information first, then contact us if the carrier cannot locate the package or the package arrives damaged. For damaged, incorrect, or broken-seal items, contact us within 48 hours with photos and your order number.

Contact shipping support

Email: info@luxxeproducts.com
Phone: +63 995 274 5596
Hours: Monday-Friday, 9:00 AM-6:00 PM Philippine Standard Time.

Last updated: August 2026. Current availability, rates, and delivery estimates are shown at checkout.